How to reach us
Email support@bastionhelix.com for either product, and say which one it's about. We aim to reply within two business days (Monday to Friday, India time).
Bastion Helix for Jira: what to include
- Your Jira site address (for example
yourcompany.atlassian.net). - Which module, and what you expected to happen.
- A screenshot, and the time it happened. For email channels, the line from the channel's Mail log; for automation, the rule's run log.
We can't see your Jira site or the app's data — it lives inside Atlassian, not with us. Please don't send passwords, API tokens or channel addresses.
Bastion Helix Tables: what to include
- The address of the page, and which table (its title or first column).
- What you expected, and what the panel showed instead. A screenshot of the panel helps.
- For the online AI connection: which AI app, and the words next to the dot under Settings › Online AI apps.
We can't see the pages you open or your tables. Please never send your private AI link; if you shared it by mistake, click Make a new link in the extension's settings.
Documentation
For the Jira app, setup and usage for every module is in the documentation, with step-by-step guides. For the Chrome extension, everything is on the Bastion Helix Tables page and in its privacy policy.
Bugs and requests
Report bugs and ask for features by email too. When a fix to the Jira app ships, Jira updates the app automatically.